You may see some changes occurring in our car park over the coming weeks. 

We are excited to share that our car park will be having some upgrades, and we will be moving to a cashless and ticketless car park with the latest licence plate recognition software.

Controlled ticketless parking will be operational in centre from early July.

Burnie Plaza continues to work towards creating a better parking experience, by providing more convenient car parking for our customers.

Customers will receive their first 90 minutes parking FREE, casual rates will apply after 90 minutes.

The controlled parking system will offer ticketless parking based on license plate recognition technology, which allows customers to drive in and out without the need of a ticket.

These are the most frequently asked questions from our customers regarding the changes to the car park. 

Casual Parking Rates

0 - 1.5 hours   Free

1.5 - 2 hours      $3.00

2 - 2.5 hours      $5.00

2.5 - 3.0 hours   $6.00

3.0 - 3.5 hours   $7.00

3.5 - 4.0 hours   $8.00

4.0 - 4.5 hours   $10.00

4.5 - 5.0 hours   $12.00

5+ hours              $14.00

Early Bird Parking (Roof) $7.00 Entry before 9am*

*Early Bird Parkers must park on the rooftop

Frequently Asked Questions

Q. What changes will be made to parking at Burnie Plaza?

Burnie Plaza will be implementing a Ticketless License Plate Recognition (LPR) Parking System.

Burnie Plaza continues to work towards creating a better parking experience by making it quicker and easier for customers to park and connect with our retailers. The car park now offers a 90 minute FREE period, the first additional 1/2 hour will be $3.00 and increases up to a daily maximum of $14.00

Q. Is there a period of time where Parking is Free?

The first 90 minutes of parking shall be made available to customers free of charge.

Q. How much will parking cost?

Costs as per the schedule:

Casual Parking Rates

0 - 1.5 hours   Free

1.5 - 2 hours      $3.00

2 - 2.5 hours      $5.00

2.5 - 3.0 hours   $6.00

3.0 - 3.5 hours   $7.00

3.5 - 4.0 hours   $8.00

4.0 - 4.5 hours   $10.00

4.5 - 5.0 hours   $12.00

5+ hours              $14.00

Early Bird Parking (Roof) $7.00 Entry before 9am*

*Early Bird Parkers must park on the rooftop

Q.Can I get Early Bird Parking?

Yes, Early Bird Parking is available on the roof for a daily rate of $7. Your vehicle must be parked on the roof before 9am to be eligible for the Early Bird price.

Q.How does it work?

The ticketless entry and exit are facilitated by the latest number plate recognition technology. Special cameras are located at each entry and exit gate. These cameras read each car’s number plate which then sends a signal to operate the boom gates.

Q. I ride a motorbike. Will I need to pay for parking?

Yes, the same parking rates apply for motorcycle parking. If you stay at the centre for longer than 90 minutes and you don’t access any of the validation options, charges will apply.

Q. I ride a bicycle to the centre. Will I need to pay for parking?

No charges will apply to bicycle riders.

Q. Will licence plate and credit card numbers be kept secure?

Yes. Customers credit card and payment details are managed by ADVAM. ADVAM is a PCI compliant business and all information on how a PCI compliant entity treats credit card information can be found on the PCI website. Collection of customers licence plate details are kept secure in line with Region Group Privacy Policy.

Q. How can I keep track of how long I have parked for?

You can check what time you entered the car park by typing in your licence plate details at the pay station.

Q. How long do I have to exit the car park after validating my parking?

Customers have 15 minutes to exit the car park after validating their parking at the pay station. 

Q. What if I can’t remember my licence plate number?

It is important to remember your licence plate number as it will become your ticket. It’s a good idea to take a photo of it with your phone.

Q. Will there be staff to help in the car park?

The exit and all pay stations in the Centre will have a call button to contact a staff member for assistance.

STAFF PARKING

Q. Will staff be required to pay for parking?

Yes, staff parking rates apply. The dedicated staff parking area is located on the roof at a daily rate of $3.00.

OTHER QUESTIONS

Q. If a customer stays in centre for more than 90 minutes, where can the customer pay for the ticket?

There are two (2) easy ways to pay for parking if you have parked in the centre for over 90 minutes: at a pay station by entering

your licence plate details, at the exit by payWave. Pay machines are located opposites Coles, at the top of the travelator and the roof.  Payment can also be made at the boom gate machine. 

Q. If a customer is trying to pay for the ticket at the pay machine but having a difficulty or problem processing the payment, what to do?

Each pay machine is equipped with a “help” button, that will contact the car park office for assistance. After hours, the “help button” will contact the offsite call centre.

Q. What are the payment methods for the parking? Can a customer pay on the way out at the boom gate machine?

Customer can pay with a debit or Credit Card at the pay machines.

Q. Who can I contact to find out more?

For further enquiries please contact our car park team on 1300 551 131 or customercare@pointparking.com.au